Returns & Refunds Policy

Last updated: 11 September 2026

We want orders to arrive correctly and in good condition. This policy explains our standard approach to returns, cancellations and refunds. It is intended to operate alongside any rights you may have under applicable UK consumer law.

Changing or cancelling an order

If you need to request a cancellation or correction, contact us as soon as possible through our Contact page. We cannot guarantee that an order can be changed or cancelled once it has entered processing or dispatch.

Sealed products and opened products

Where a product is supplied sealed for health protection or hygiene reasons, it may be eligible for return while the relevant seal remains intact and the product is otherwise in a returnable condition. Sealed products cannot be returned once opened, for health protection and hygiene reasons. This does not affect your rights where a product is faulty, damaged, incorrectly supplied, or where applicable law gives you another remedy.

Faulty, damaged or incorrect items

If an item is faulty, damaged in transit or different from what you ordered, please contact us promptly with your order number and a description of the issue. Photographs of the product and packaging may help us assess the matter. Where appropriate, we may offer a replacement, refund or other remedy in accordance with applicable law.

Return condition

Any approved return should be sent back in the condition reasonably required for the type of return, with original packaging where possible. Do not send a return before receiving return instructions from us, as this may delay processing.

Return shipping

Responsibility for return delivery costs depends on the reason for the return and applicable law. Where an item is confirmed to be faulty, damaged or incorrectly supplied, reasonable return arrangements may be provided or reimbursed as appropriate. For other accepted returns, return costs may be the customer’s responsibility unless otherwise stated.

Refunds

Approved refunds are normally returned to the original payment method where possible. The time taken for a refund to appear may depend on the payment provider or bank. Original delivery charges and any additional delivery services are handled in accordance with the reason for the return and applicable legal requirements.

Non-returnable situations

Returns may be refused where an item has been opened and falls within an applicable health-protection or hygiene exception, has been damaged after delivery through misuse, or does not otherwise meet the conditions of an accepted return. Statutory rights relating to faulty or misdescribed goods are not excluded.

Contact us

To request a return, cancellation or refund review, use our Contact page and include your order number and relevant details.