Terms & Conditions
Last updated: 11 September 2026
These Terms & Conditions apply to use of veltrionlab.com and to orders placed through the website. By using the website or placing an order, you agree to these terms together with our Privacy Policy, Shipping Policy, Returns Policy and Cookie Policy.
About the website
Veltrion Labs provides a UK-focused online catalogue of products intended for lawful laboratory research purposes only. Product information is provided for research and commercial information purposes and must not be interpreted as medical, veterinary, diagnostic or treatment advice.
Research-use restriction
Products identified as research-use products are supplied strictly for lawful laboratory research use. They are not intended for human or veterinary administration, consumption, diagnosis, treatment, prevention or other clinical use. Customers are responsible for ensuring that their purchase, possession and intended use comply with applicable laws and institutional requirements.
Eligibility and account information
You must provide accurate information when creating an account, submitting an enquiry or placing an order. You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.
Product information
We aim to keep product descriptions, images, pricing and availability accurate. Images may be illustrative and packaging may change. Batch-specific documentation, specifications or certificates should only be relied upon where expressly provided for the relevant batch. We may correct obvious errors or update information where necessary.
Orders
Submitting an order is an offer to purchase the selected products. An order is accepted when we confirm acceptance or otherwise process it in accordance with the checkout process. We may decline or cancel an order where payment cannot be confirmed, stock is unavailable, information appears incorrect, an order is outside our supported delivery area, or where accepting the order may breach applicable law or these terms.
Prices and payment
Prices are displayed in the currency shown on the website and may change from time to time. The price applicable to an order is the price shown when the order is submitted, subject to correction of obvious pricing errors. Payment must be completed using a payment method available at checkout.
Delivery
We currently sell and deliver within the United Kingdom only. Delivery terms, estimated timeframes and related information are set out in our Shipping Policy.
Returns and refunds
Returns, cancellations and refunds are governed by our Returns Policy and applicable consumer law. Products supplied sealed for health protection or hygiene reasons may cease to be returnable once opened where the relevant legal exception applies. This does not remove statutory rights relating to faulty, damaged or incorrectly supplied goods.
Acceptable use
You must not misuse the website, attempt unauthorized access, interfere with security or operation, use automated methods in a way that harms the service, submit unlawful material, or use the website in connection with unlawful activity.
Intellectual property
Unless otherwise stated, website content, branding, text, graphics, layout and other materials are owned by or licensed to Veltrion Labs and may not be copied, reproduced or commercially exploited without permission except where permitted by law.
Website availability
We may update, suspend or change parts of the website without notice where reasonably necessary. We do not guarantee uninterrupted availability and are not responsible for outages or interruptions outside our reasonable control.
Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so. To the extent permitted by law, we are not responsible for indirect or consequential losses arising from misuse of the website or products, reliance on information outside its stated research context, or events beyond our reasonable control.
Third-party services and links
The website may use or link to third-party services such as payment providers, delivery providers or external websites. Those services may be governed by separate terms and policies.
Privacy and cookies
Please read our Privacy Policy and Cookie Policy for information about personal data and cookies.
Changes to these terms
We may update these terms when our services, operational arrangements or legal requirements change. The current version will be published on this page with an updated date.
Governing law
These terms are intended to operate under the laws applicable to the business and transaction. Final registered business details and any specific jurisdiction wording should be reviewed and inserted when Veltrion Labs’ confirmed legal entity information is supplied.
Contact
Questions about these terms can be submitted through our Contact page.