Privacy Policy

Last updated: 11 September 2026

Veltrion Labs respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains the types of information we may collect when you visit veltrionlab.com, create an account, place an order, contact us, or otherwise use our website, and how that information may be used.

Information we may collect

Depending on how you use the website, we may collect information such as your name, billing and delivery details, contact information, account details, order history, payment-related transaction information, correspondence with us, and technical information such as IP address, browser type, device information and website activity.

How we use information

We may use personal information to process and fulfil orders, manage customer accounts, provide customer service, communicate about orders or enquiries, maintain website security, prevent fraud or misuse, comply with legal obligations, keep appropriate business records, and improve the operation of the website. Where consent is required for optional cookies, analytics or marketing, those technologies should only be used in accordance with the choices available to you.

Legal bases

Where UK data-protection law applies, we process personal information where necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests that do not override your rights, or where you have given consent.

Sharing your information

We may share information only where reasonably necessary with service providers involved in operating the website and fulfilling orders, such as website hosting, payment processing, delivery, security, technical support and professional advisers. We may also disclose information where required by law or to protect legal rights. Service providers are expected to handle information only for appropriate purposes and subject to applicable safeguards.

Payments

Payment information is processed as required by the payment method or payment provider presented at checkout. Veltrion Labs may retain transaction references and order records needed for accounting, support, fraud prevention and legal compliance.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, record-keeping, dispute handling and compliance with legal or regulatory obligations. Retention periods may vary according to the type of information and the reason it is held.

Cookies and similar technologies

Our website may use cookies and similar technologies for essential website functions such as security, account sessions, shopping-cart functionality and checkout. Optional technologies may also be used where enabled and where any required consent has been obtained. Please read our Cookie Policy for more information.

Your rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including rights to be informed, request access, request correction, request deletion, restrict or object to certain processing, and withdraw consent where processing is based on consent. Some rights may be subject to legal exceptions.

Security

We use reasonable administrative and technical measures intended to protect personal information. No method of transmission or storage can be guaranteed to be completely secure.

Third-party links

The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies and are not controlled by Veltrion Labs.

Changes to this policy

We may update this Privacy Policy when our services, legal requirements or data-handling practices change. The latest version will be published on this page with an updated date.

Contact

For privacy questions or requests, please use our Contact page. Additional business contact details can be added here when final company information is confirmed.